Welcome to truustoryla.com (“Site”). These Terms & Conditions (“Terms”) govern your use of the Site and the purchase of products from Truu Story LA (“we,” “us,” or “our”).
By accessing or using the Site, you agree to be bound by these Terms.
1. Use of the Site
You must be at least 18 years old or have permission from a parent/guardian to use this Site and make purchases.
You agree not to use the Site:
For illegal or unauthorized purposes
To interfere with the Site’s functionality
To attempt to access restricted parts of the website or servers
2. Products & Orders
Product Availability
All products are subject to availability. We reserve the right to limit quantities or discontinue items at any time.
Order Acceptance
Your order is considered accepted once payment is approved and an order confirmation is sent.
We may refuse or cancel any order for reasons including:
Suspected fraud
Incorrect pricing
Incomplete information
Inventory issues
3. Pricing & Payments
All prices are listed in USD unless stated otherwise.
We reserve the right to change prices at any time without notice.
Payments are processed securely through third-party payment providers (e.g., Shopify Payments, PayPal, Stripe).
By submitting payment, you confirm that the payment information you provide is valid and authorized.
4. Shipping & Delivery
Shipping times may vary depending on location, carrier, and order volume.
Once your order is shipped, we are not responsible for:
Delays caused by the carrier
Lost/stolen packages
Incorrect shipping addresses provided by the customer
For assistance, contact [email protected].
5. Returns & Exchanges
We offer returns or exchanges according to our Return/Refund Policy, which can be found on the Site.
Items must be:
In original condition
Unworn / unused
Returned within the stated policy timeframe
Custom, limited-drop, or sale items may be final sale.
Please review the full policy before completing your purchase.
6. Intellectual Property
All content on the Site—including logos, graphics, text, videos, designs, photos, and product names—is the property of Truu Story LA and protected by copyright and trademark laws.
You may not:
Copy, reproduce, or distribute our content
Use our brand name or logos without permission
7. User Accounts
If you create an account, you are responsible for maintaining the confidentiality of your login information.
You must notify us immediately of any unauthorized access or security breach.
8. Privacy
Your information is collected and used according to our Privacy Policy, available on the Site.
By using the Site, you agree to the terms of the Privacy Policy.
9. Limitation of Liability
To the maximum extent permitted by law, Truu Story LA is not liable for:
Indirect, incidental, or consequential damages
Loss of data, profits, or revenue
Issues resulting from third-party providers (payment processors, shipping carriers)
Your use of the Site is at your own risk.
10. Governing Law
These Terms are governed by and interpreted in accordance with the laws of the State of [Insert State, e.g., California], without regard to conflict-of-law rules.
11. Changes to Terms
We may update these Terms at any time.
Changes take effect immediately upon posting to this page.
Your continued use of the Site indicates acceptance of the updated Terms.
12. Contact Us
For questions about these Terms, contact:
Email: [email protected]
Brand: Truu Story LA
Website: truustoryla.com