This Privacy Policy describes how Truu Story LA (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit or make a purchase from truustoryla.com (the “Site”).
1. Information We Collect
We collect the following types of information:
Personal Information
When you make a purchase or attempt to make a purchase, we may collect:
Name
Billing address
Shipping address
Email address
Phone number
Payment information (processed securely by our payment provider)
Device Information
Automatically collected data may include:
IP address
Browser type
Time zone
Cookies
Pages you visit
How you interact with the Site
Order Information
Details related to products you buy, transaction totals, and preferences.
2. How We Use Your Information
We use the information collected to:
Fulfill and manage orders
Process payments
Provide receipts and shipping updates
Communicate with you
Improve the Site and customer experience
Prevent fraud and protect our platform
Send promotional emails (only if you subscribe)
3. Sharing Your Information
We do not sell your personal information.
We may share your data with trusted third parties only as needed to operate our business, such as:
Payment processors (e.g., Shopify Payments, Stripe, PayPal)
Shipping carriers
Email marketing providers
Website hosting and analytics platforms
Each third party has its own privacy and data protection standards.
4. Cookies & Tracking Technology
We use cookies and similar tools to:
Improve site performance
Remember your preferences
Track analytics
Support shopping cart functionality
You can disable cookies in your browser settings, but some features may not work properly.
5. Data Protection & Security
We take reasonable measures to keep your information secure, including:
Encrypted transactions
Secure servers
Limited access to sensitive data
However, no method of transmission is 100% secure.
6. Your Rights
Depending on your location, you may request:
Access to your personal data
Corrections to inaccurate information
Deletion of your data
Opt-out of marketing emails
To request this, contact us at [email protected].
7. Retention of Information
We keep your information only as long as needed to:
Fulfill your order
Meet legal obligations
Resolve disputes
Maintain business records
8. Third-Party Links
Our Site may contain links to external websites. We are not responsible for the privacy practices of those sites.
9. Changes to This Policy
We may update this policy occasionally to reflect changes in our practices or legal requirements. The updated version will be posted on this page.
10. Contact Us
For questions or concerns about this Privacy Policy, contact us at:
Email: [email protected]
Brand: Truu Story LA
Website: truustoryla.com